Terms of service
Welcome to GlowPlugSA.
GlowPlugSA is an online retail business operated as a sole proprietorship in South Africa. Throughout this website, the terms “we”, “us” and “our” refer to GlowPlugSA.
GlowPlugSA operates this website and online store, including the information, content, features, products and services made available through it. Our online store is powered by Shopify.
These Terms of Service govern your access to and use of our website and your purchase of products from GlowPlugSA.
By accessing our website, placing an order or using our services, you agree to these Terms of Service together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on our website.
Nothing contained in these Terms is intended to exclude, restrict or replace any rights that a consumer may have under applicable South African law, including the Consumer Protection Act 68 of 2008.
1. ONLINE STORE
You may use our website only for lawful purposes.
When placing an order, you agree to provide accurate, current and complete information necessary for us to process your purchase and deliver your order.
You are responsible for maintaining the confidentiality and security of any customer account or login credentials associated with your use of our store.
2. PRODUCTS
GlowPlugSA sells skincare, beauty, personal-care and related products through our online store.
We make reasonable efforts to display product descriptions, images, sizes and other information accurately.
However, the colour or appearance of a product may vary slightly depending on your device, screen settings, product packaging updates or manufacturer changes.
Product availability is subject to change.
We reserve the right to discontinue products, update product information and limit quantities where reasonably necessary.
Customers should read and follow the directions, warnings and instructions supplied with individual products.
Skincare experiences and results may differ from person to person. Information provided on our website is intended for general product and skincare information and should not be interpreted as medical advice.
3. ORDERS
When you place an order through GlowPlugSA, you are making an offer to purchase the selected products.
An order is subject to acceptance, product availability and successful payment.
We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, incorrect pricing or product information has been displayed, or we reasonably suspect fraudulent or unlawful activity.
If we cancel an order after receiving payment, any refund due will be handled appropriately.
Please check your order information carefully before completing your purchase.
Returns, refunds and exchanges are handled in accordance with our Return and Refund Policy and applicable South African consumer law.
4. PRICES AND PAYMENT
Product prices are displayed in South African Rand (ZAR), unless otherwise stated.
Prices may change from time to time. The applicable product price will generally be the price displayed when the customer places the order, subject to the correction of genuine errors where permitted by law.
Delivery charges, where applicable, will be communicated during the ordering or checkout process.
Payment must be made through the payment methods made available on our website.
Customers are responsible for ensuring that payment and billing information supplied to us is accurate and that they are authorised to use the selected payment method.
5. SHIPPING AND DELIVERY
GlowPlugSA provides delivery within South Africa to supported delivery areas.
Our standard estimated delivery period is generally 2–5 business days, unless otherwise communicated during checkout, on the product page or directly to the customer.
Delivery periods are estimates and may be affected by courier delays, public holidays, remote-area delivery requirements, severe weather or circumstances reasonably outside our control.
Customers are responsible for providing complete and accurate delivery information.
If incorrect or incomplete information results in a failed delivery or additional courier charges, the customer may be responsible for reasonable additional delivery costs where permitted by law.
Please refer to our Shipping Policy for further information.
6. RETURNS AND REFUNDS
Returns, refunds, defective products and incorrect orders are handled according to our Return and Refund Policy.
Because GlowPlugSA sells skincare, cosmetic and personal-care products, opened or used products may not ordinarily qualify for voluntary change-of-mind returns where health, hygiene or product-safety considerations apply.
This does not remove or restrict a customer's rights regarding defective, unsafe, incorrectly supplied or otherwise non-compliant goods under applicable South African consumer law.
7. RESELLERS
GlowPlugSA may provide opportunities for individuals to become resellers or distributors of selected products.
Participation in a GlowPlugSA reseller opportunity may be subject to additional terms, requirements, product packages, pricing arrangements or agreements communicated to the reseller.
Purchases specifically approved or supplied for authorised resale are permitted subject to the applicable reseller terms.
Nothing on the ordinary retail website automatically grants a person the right to represent themselves as an employee, partner, agent or authorised representative of GlowPlugSA.
8. INTELLECTUAL PROPERTY
The GlowPlugSA name, branding, website design, original written content, graphics and other original materials created for GlowPlugSA may not be copied, reproduced, distributed or commercially exploited without permission, except where permitted by law.
Certain product names, photographs, logos, trademarks and other materials displayed on the website may belong to manufacturers, suppliers, Shopify or other third parties and remain the property of their respective owners.
Nothing on this website transfers ownership of third-party intellectual property to GlowPlugSA or to customers.
9. THIRD-PARTY SERVICES
Our website may use third-party services including Shopify, payment providers, courier services, analytics services and other technology providers necessary to operate our online store.
Certain services may be governed by the terms and privacy practices of those third parties.
GlowPlugSA is not responsible for independent third-party websites that customers choose to visit through external links on our website.
10. SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce technology used to operate the website.
Purchases made from GlowPlugSA are transactions between the customer and GlowPlugSA. Shopify provides the technology platform and is not the seller of GlowPlugSA products.
11. PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable South African law.
Information may also be processed by Shopify and other service providers where necessary to provide services such as website hosting, payments, order processing and delivery.
Please review our Privacy Policy for more information about how personal information is collected, used and handled.
12. CUSTOMER REVIEWS AND CONTENT
If you voluntarily submit a product review, testimonial, photograph, comment or other content to GlowPlugSA, you confirm that you have the right to submit that content.
You must not submit unlawful, abusive, defamatory, misleading or infringing content.
Where you give GlowPlugSA permission to use customer-created content for marketing or promotional purposes, such use will be subject to that permission and applicable law.
13. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery charges or other information.
Where permitted by law, we may correct genuine errors and update inaccurate information.
Nothing in this section limits rights available to consumers under applicable law.
14. PROHIBITED USES
You may not use our website:
- for unlawful or fraudulent purposes;
- to infringe the rights of GlowPlugSA or another person;
- to transmit malicious software or harmful code;
- to obtain unauthorised access to our systems;
- to collect personal information unlawfully;
- to impersonate another person;
- to interfere with the operation or security of the website; or
- to engage in conduct prohibited by applicable law.
We may restrict access to our website where reasonably necessary to protect GlowPlugSA, our customers or our technology systems.
15. PRODUCT INFORMATION AND SKINCARE
Information provided by GlowPlugSA about skincare routines, product use or beauty-related topics is intended for general informational purposes.
Customers should follow the directions and warnings provided with individual products.
Individual skin types and reactions differ. Customers should discontinue use of a product if they experience significant irritation or an adverse reaction and seek appropriate professional advice where necessary.
GlowPlugSA does not guarantee identical skincare results for every customer.
16. LIABILITY AND CONSUMER RIGHTS
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be prohibited by South African law.
To the extent permitted by applicable law, GlowPlugSA will not be responsible for losses arising from misuse of products, failure to follow product instructions, unauthorised use of the website or circumstances reasonably outside our control.
Any limitation contained in these Terms is subject to the rights and remedies afforded to consumers under applicable South African law.
17. TERMINATION OR RESTRICTION OF ACCESS
We may suspend or restrict access to our website where a user engages in fraudulent, unlawful, abusive or harmful conduct or materially breaches these Terms.
Termination or restriction of website access does not affect rights or obligations that arose before such restriction.
18. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed or limited to the extent required by law.
The remaining provisions will continue to apply.
19. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable South African consumer legislation.
20. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable requirements.
The current version will be made available on our website.
Where applicable law requires notification of a material change, we will take reasonable steps to provide such notification.
21. CONTACT INFORMATION
Questions regarding these Terms of Service, orders or GlowPlugSA may be directed to:
GlowPlugSA
Business type: Sole Proprietorship
Country: South Africa
Email: zacharymw18@gmail.com
Telephone: 062 426 9190
Website: GlowPlugSA online store