Got questions? We've got you. 💚
Here are answers to some of the most common questions about shopping with GlowPlugSA.
What is GlowPlugSA?
GlowPlugSA is an independent reseller of LASS skincare products. We make it easy for customers across South Africa to discover and shop a selection of LASS skincare products online.
Are your LASS products authentic?
Yes. GlowPlugSA sells genuine LASS skincare products sourced for resale. We do not manufacture or repackage LASS products.
Where do you deliver?
We offer nationwide delivery across South Africa 🇿🇦.
How long does delivery take?
Our standard delivery timeframe is approximately 2–5 business days after your order has been processed and dispatched.
Business days exclude weekends and public holidays. Courier delays or circumstances outside our control may occasionally affect delivery times.
How much does delivery cost?
Any applicable delivery fee will be shown during the ordering or checkout process.
Selected bundles or promotions may include FREE COURIER, which will be clearly stated on the relevant offer.
How can I track my order?
Where tracking is available, tracking information will be provided once your order has been dispatched.
Which products should I choose for my skin?
Choosing skincare depends on your skin type, concerns and personal routine. You can browse our products and product descriptions for more information.
If you're unsure where to start, contact GlowPlugSA and we'll help you explore the available options. Our guidance is general product information and isn't a substitute for professional medical or dermatological advice.
Can I use LASS products for dark marks or uneven-looking skin?
Our range includes products intended for different skincare needs, including products that can support brighter, smoother and more even-looking skin.
Individual results can vary, and skincare products should always be used according to their directions.
What if I have sensitive skin?
Everyone's skin responds differently. We recommend reviewing the product ingredients and directions before use and considering a patch test when appropriate.
If irritation occurs, discontinue use and seek professional advice where necessary.
What happens if my product arrives damaged or incorrect?
Please contact GlowPlugSA as soon as reasonably possible with your order number, a description of the problem and clear photographs of the product and packaging.
We'll review the issue and assist you with the appropriate next steps.
You can also read our Returns & Refunds Policy for more information.
Can I become a reseller?
Yes. If you're interested in exploring an opportunity to sell LASS skincare products, you can contact us for more information about getting started.
Visit our Become a Reseller page for more details.
How can I contact GlowPlugSA?
You can contact us through the contact options provided on our website. We'll be happy to assist with products, orders, deliveries or general enquiries.
Still have a question?
We're here to help. 💚
GlowPlugSA
Skincare for a Brighter You.