Your satisfaction matters to us. 💚
At GlowPlugSA, we want you to feel confident when shopping with us. If something isn't right with your order, please contact us and we'll assist you with the appropriate next steps.
Returns
Due to the personal and hygienic nature of skincare products, we generally cannot accept returns of products that have been opened, used, unsealed or tampered with, except where the product is defective or where you are otherwise entitled to a remedy under applicable South African consumer law.
Products being returned for another reason should be unused, unopened and in their original condition and packaging.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive the incorrect product, please contact GlowPlugSA as soon as reasonably possible after receiving your order.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging where applicable
Once we've reviewed the information, we'll advise you on the next steps.
Refunds
Where a refund is approved, it will generally be processed using the appropriate payment method. The time it takes for funds to reflect may depend on your bank or payment provider.
Where appropriate, we may offer a replacement, exchange, refund or other remedy, depending on the circumstances and your rights under applicable law.
Change-of-Mind Returns
If you've simply changed your mind, please contact us before opening or using the product.
Whether a change-of-mind return can be accepted will depend on the condition of the product, the circumstances of the purchase and any applicable consumer rights.
Where a return is accepted for a change of mind rather than because of a defective or incorrect product, the customer may be responsible for the applicable return-delivery costs.
Skin Sensitivities & Product Suitability
Everyone's skin is different. We encourage customers to review product information and ingredients before use and to follow the manufacturer's directions.
If you experience irritation or an unexpected reaction, discontinue use and seek appropriate professional advice where necessary.
Need Assistance?
If you have a question about a return, damaged item or refund, please contact GlowPlugSA with your order details and we'll assist you.
GlowPlugSA
Skincare for a Brighter You.